We are seeking an experienced Scrum Master to join one of the two Professional Loans Squads within the Channels and Customer Experience - Enterprises Tribe. Your initial mandate will consist of building a new squad from the ground up. Prior exposure to setting up Agile teams is considered an advantage. Once the squad is operational, you will assume a central role in:
Strengthening the team's overall performance.
Overseeing and securing the delivery of the squad's features.
Function description
Team & product owner support
Guide the squad in developing self-organization capabilities and applying Agile/Scrum methodologies, including ceremonies and artefacts
Lead the continuous improvement efforts within the team
Identify impediments and either remove them yourself or support the team in resolving them to maintain focus on priorities
Encourage constructive dialogue, enable decision-making, and mediate conflicts in a secure and trustworthy context
Facilitate smooth communication and information exchange across internal and external stakeholders
Safeguard the squad from unscheduled or disruptive requests
Delivery owner responsibilities
Work with contributors to define, track, and maintain the delivery roadmap for the assigned features
Oversee the management of risks, dependencies, and blockers throughout the delivery cycle
Coordinate Scrum-of-Scrums sessions to ensure alignment across the relevant squads and tribes
Present progress updates and delivery status during the Delivery Board sessions
Ensure consistent coordination with other feature-related and Opus roles (ownership, quality, release, etc.)
Requirements
Language requirements
Fluency in English is essential
Knowledge of one of the national languages is considered a plus
Education: Bachelor's or Master's degree, or equivalent professional background
Agile requirements
Strong command of Agile methodologies and ways of working
Solid understanding of Scrum processes, frameworks, and best practices
Required experience & knowledge
At least six years of experience relevant to the function
Demonstrated capability in coaching Agile teams
Ability to operate effectively in multicultural environments
Familiarity with feature definition, planning, and end-to-end delivery
Soft skills & behavioural expectations
Strong sense of teamwork and collaboration
Capacity to inspire, energize, and support colleagues
Excellent interpersonal and communication abilities
Pragmatic mindset and proactive approach to issue resolution
Comfortable working independently and taking decisions with limited oversight
Strong influencing and networking abilities
Capability to step back from day-to-day activities and align with the company's broader strategic direction